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Shipping & Returns

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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations (these restricted products include but are not limited to firearm parts and accessories, magazines, ammunition, optics, and optic mounts).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

General Shipping Policies

  1. All sales are subject to all Local, State, and Federal laws. It is the customer's responsibility to be aware of any laws that may affect their purchase.
  2. No product substitutions will be made without prior approval of the customer.
  3. If for any reason your order cannot be shipped in a timely manner we will attempt to notify you right away.
  4. Excluding weekends and holidays, most orders are shipped the same or next business day.
  5. RangeMonkey requires our carriers to acquire a Signature Confirmation for orders over $400.00. In addition, drivers may require a signature when delivering to certain locations. In some cases, you may be unavailable to sign for the package when the carrier arrives. When this occurs the carrier will leave a claim ticket that can be used to claim the order at the appropriate facility.
  6. Our site shows real time inventory. Your payment is processed as soon as your order is placed to reserve inventory.

Items Requiring Special Handling

Ammunition

It is the customer’s responsibility for understanding state laws regarding the purchasing of ammunition online.

Customers who order ammunition in states prohibiting the order of ammunition will have their orders canceled and will be charged a 5% restocking fee.

  1. You MUST choose UPS Ground for all ammunition sales. Failure to do so will result in order processing delays and additional charges.
  2. You cannot have ammunition shipped to a post office box.
  3. Due to carrier restrictions, ammunition cannot be shipped outside the continental US. All ammunition orders to Alaska or Hawaii will be canceled.
  4. You must be at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition). By placing your order, you certify that you are of the required age and legally allowed to purchase ammunition according to all applicable Federal, State and Local laws.
  5. By purchasing ammunition, you are not violating any local, state, or federal laws.
  6. You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
  7. You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
  8. You have never been committed to any mental institution, or been adjudicated as mentally defective.
  9. You will not sell ammunition to any minor.
  10. You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.

There are shipping restrictions on ammo for the following areas:

  • Alaska - No Sales.
  • California - No Sales to the cities of Avalon, Los Angeles, Oakland, Sacramento, or San Francisco.
  • Hawaii - No Sales.
  • Connecticut - No sales without a valid permit. You must email a copy of this permit to us at Sales@Rangemonkey.com.
  • Illinois:
    • No Sales to the city of Chicago.
    • All other Illinois residents must email a copy of their FOID card in addition to their State ID to us at Sales@Rangemonkey.com.
    • Ammunition must ship to an address on one of these ID's.
  • Massachusetts - No Sales
  • Maryland:
    • No Sales to the City of Annapolis
    • No Sales to Montgomery County
  • New York:
    • No Sales to New York City or its five Boroughs.
    • For the rest of the state, all ammunition must be sent to a FFL.
  • Washington DC - No Sales.
  • New Jersey - When ordering ammunition commonly used in a handgun/to be used in a handgun, email a copy of your Firearms ID to us at Sales@Rangemonkey.com.
    • We must ship to the address on the FID.

Magazines

It is the customer’s responsibility for understanding state laws regarding magazine capacities.

Customers ordering magazines that are illegal to own in their state will have their orders canceled and will be charged a 5% restocking fee.

States with applied magazine restrictions:

  • California - no magazines greater than 10 rounds
  • Colorado - no magazines greater than 15 rounds
  • Connecticut - no magazines greater than 10 rounds
  • Hawaii - no Pistol magazines greater than 10 rounds
  • Illinois:
    • Riverdale - no magazines greater than 35 rounds
    • Franklin Park - no magazines greater than 16 rounds
    • Aurora - no rifle magazines greater than 15 rounds
    • Chicago - no magazines greater than 12 rounds
    • Oak Park - no rifle magazines greater than 10 rounds
  • Indiana - South Bend - no magazines greater than 10 rounds
  • Maryland - no magazines greater than 10 rounds
  • Massachusetts - no magazines greater than 10 rounds
  • New Jersey - no magazines greater than 15 rounds
  • New York - no magazines greater than 7 rounds
  • Ohio - no magazines greater than 30 rounds
  • Washington D.C. - no magazines greater than 10 rounds

Website Terms

We do our best to accurately describe the items we sell, but errors do occur.
RangeMonkey reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

RangeMonkey is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.